If you have an accident or injury, and have to pay up front for medical services, you will need to submit a claim to get your money back. Below is a 10-step guide to submitting your claims.
Ask for a receipt every time you pay for a medical service. You will need to include these with your claim form.
Your insurance provider can provide you with a claim form for your policy. Call the Claims Inquiries phone number on your policy booklet.
Make sure your contact information is current in case the insurance provider needs to contact you with additional questions.
Make sure you include all the relevant information about your illness or injury. Try to include as much detail as possible, especially if the situation was unusual.
The insurance company will not process a claim that is incomplete. If you are unsure about how to answer a question, contact your insurance provider.
Don't forget to sign the form! A claim form without a signature will not be processed.
Include the original invoices and receipts with your claim form.
Make a photocopy of the completed form and all relevant invoices and receipts. Keep them on file, so you know exactly what you sent.
Your insurance package will include information on how claims are submitted under your policy, including an address to send them to.
Once your claim is processed, a cheque will be mailed to you at the address you indicated on the form.
Got a question about the claims process? Contact us for more information.